Duo Carabiner

Shipping Policy

All orders are processed within 3 to 5 business days (excluding  holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Currently we only ship to Hong Kong and Singapore.  

We offer HKD80 flat rate shipping to all orders below HKD800. We offer free shipping on orders over HKD800.
For Singapore, we offer SGD20 flat rate shipping to all orders below SGD130. We offer free shipping on orders over SGD130.
Please contact business@beastypet.com for inquiries about shipping to other countries.
Please contact business@beastypet.com for inquiries about shipping to other countries.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours

Customs, Duties and Taxes

Beasty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact customer care at help@beastypet.com immediately. Please save all packaging materials and damaged goods. 

Return Policy

All returns should be sent back to us in their original packaging provided. You have 7 days from receipt of your order to request a return. You will receive your returns number by email. Unsuitable items must then be returned within 5 days of receiving your returns number.

Item(s) should be returned in perfect condition, with all tags (if there are any) still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. If you would like to exchange one item for another, you must first return the original item and then place a new order. 

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged or faulty (i.e. received damaged or manufacturing fault), please contact Customer Care at help@beastypet.com immediately. If your item is faulty , we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.

Exchange

If you would like to exchange one item for another, you must first return the original item and then place a new order.  

Refunds

Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

Other questions?

If you have any more questions concerning our shipping or return policies, please contact us at: help@beastypet.com

• Clean with water that is 40c or lower
• Avoid contact with harsh chemicals
• Do not drop the carabiner from high places to avoid any damage
• If the clasp is not functioning properly, please stop using it immediately.
• This item is not for climbing or heavy duty work.