Product information
Shipping Policy
All orders are processed within 3 to 5 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Currently we only ship to Hong Kong and Singapore.
We offer HKD80 flat rate shipping to all orders below HKD800. We offer free shipping on orders over HKD800.
For Singapore, we offer SGD20 flat rate shipping to all orders below SGD130. We offer free shipping on orders over SGD130.
Please contact business@beastypet.com for inquiries about shipping to other countries.
Please contact business@beastypet.com for inquiries about shipping to other countries.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours
Customs, Duties and Taxes
Beasty is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact customer care at help@beastypet.com immediately. Please save all packaging materials and damaged goods.
Return Policy
All returns should be sent back to us in their original packaging provided. You have 7 days from receipt of your order to request a return. You will receive your returns number by email. Unsuitable items must then be returned within 5 days of receiving your returns number.
Item(s) should be returned in perfect condition, with all tags (if there are any) still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. If you would like to exchange one item for another, you must first return the original item and then place a new order.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged or faulty (i.e. received damaged or manufacturing fault), please contact Customer Care at help@beastypet.com immediately. If your item is faulty , we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Care team.
Exchange
If you would like to exchange one item for another, you must first return the original item and then place a new order.
Refunds
Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Other questions?
If you have any more questions concerning our shipping or return policies, please contact us at: help@beastypet.com
- Machine washable with a 30˚ or cooler cycle.
- Do not bleach.
- Do not iron.
- Do not twist/wring.
- Do not tumble dry.
- Line dry only.
- Avoid using clip hangers.
What's inside?
Natural Shredded Latex
Our shredded latex filling is reliably sourced from manufacturers filling human pillows. Natural shredded latex is anti-fungal, dust mite resistant, hypo-allergenic, and great for support rand relief on joint pressure. The shredded latex material also has better ventilation than straight polyurethane or memory foam, which helps your pup maintain its normal temperature while sleeping.
Our beds come with 3 covers
An Innermost Mesh Cover
This cover holds the latex filling.
A Waterproof Inner Cover
This quilted, waterproof cover is easy to wash and keep the inside filling dry.
An Outer Cover
Our covers are all made with high quality upholstery fabric that manufactured to EU standards. These fabrics are both durable and easy to clean.
Double sided fabrics
All Duo Duo Beds are made with two different fabric types!
Our bed can be used year round. The duo fabrics mean one side is better suited for warmer temperatures and the other for colder times of the year.
The Bed is a tribute to
Duo Duo, the Labrador
Named after the energetic and spirited companion of our brand founder, this dog bed is a testament to Duo Duo's zest for life and his unconditional love. Though his time with us was cut short, his memory remains etched in every cozy corner of a Duo Duo Bed. May his legacy lives on in every dream-filled nap taken in his namesake bed.
Thank you for being here
At Beasty Pet, we understand that your dog is more than just a pet—they're family.
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